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When I worked in the middle of England, everyone in ICT knew of Calico's reputation - they were cited then as one of the best ISPs in Europe for their service, help and professionalism. I don't know if they still think that, because now I live here - what I do know is that most of my clients' web hosting has been transferred to Calico and I'd say their service is even better now than it was then - I even insist new clients use them because I know their operation is flawless. They're also nice people to deal with, something that's becoming increasing rare and valuable.