This statement outlines Calico UK’s policy relating to the usage of information gathered about Calico UK Customers. This covers information collected by any means of communication between Customers and ourselves. Calico UK will not use this information in any way that breaches the Data Protection Act or any other UK legislation covering personal information.
What Information We Collect
We collect only the information that we need in order that we can provide you with the Service you have bought from us.
This comprises your name, address, phone and email details necessary to contact you for matters concerning the Service that you have bought from us.
Credit card information
If you choose to pay for your service by credit card by telephone or through the website no details of your card information are retained after the payment has been processed.
When you log on to any web site (whether it is a Calico UK website or a website belonging to anyone else) there may be a log entry generated for every item that you download from the site. This includes the web page and any graphic elements on the page. Calico UK does not extract any personal information from these logs nor does it divulge any of the data in the logs to third parties.
A cookie is a small piece of information that can be sent from a website to your browser and stored on your computer when you visit a site. Generally cookies are used to track repeat visits from customers or may be used in some shopping sites. The Calico UK website does not generate cookies.
Sharing Your Information With Third Parties
Simply put, we don’t share your information unless it is necessary to do so to provide you with the Service you have purchased. For example, if you buy a domain name through Calico UK it is necessary for us to inform the domain name registry authorities of your name and contact details. This information can appear on the "WHOIS" server and will be available on the Internet. By ordering such a service your are deemed to have given your consent for the transfer of personal information detailed in paragraph 2.2. If you do not wish your details to be made public, please contact us.
US based domains (eg .com/net/org/info etc) registered via eNom - see their GDPR Policy here.
UK based domains (.uk) registered via Nominet - see their GDPR Policy here. Or via CentralNic (.uk.com) - Policy here.
DotScot domains (.scot) registered via Core - GDPR Policy here.
We do not share your information with third parties for marketing or other similar purposes.
Otherwise, the Company will only disclose your Personal Information if:
The Company has to conform to legal requirements or comply with legal process;
The Company has to protect and defend the rights or property of Calico UK; or
The Company has to enforce the Contract.
Access To Your Information
You can receive a copy of the personal information that we store about you by writing to the following address:
27 High Street
You can also make a Subject Access Request via an email to firstname.lastname@example.org. We will respond to your request to initially acknowledge the request, and will follow up within 30 days with any held data.
Further security checks may be necessary before this information is released to you.
Accuracy Of Your Information
The accuracy of the information that we hold is important for smooth communication between Calico UK and its customers. If you believe or suspect that the information we hold may be in error in any way, please contact the Information Manager at the above address or send an email to email@example.com giving the changes in information necessary.
Security Of Your Information
We keep the information we have about you secure. We will not divulge this information unless under the terms stated in our Common Terms and Conditions. We will not divulge this information to any individual unless we are reasonably certain of the person’s identity.
All of our web and email hosting services are supplied on servers that are based physically within the EU.
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