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Having been a Calico customer for a number of years, I can truthfully say that the Calico team's service is head and shoulders above many other ISPs we have to deal with on behalf of some of our clients. Computers, control panels, admin consoles, press 5 for this and 6 for that etc are all OK in their place, but they've yet to invent something to replace the personal touch and that, I believe, is where Calico excels.